SPEA-V 369 – Managing Information Technology Exam 1 Practice

In IT service management, planning sets the direction and requirements for delivering a service, and that planning work leads into how the service will be designed. So describing planning as designing IT services fits the idea that the plan shapes the design—what the service will be, how it will work, and what it should achieve. The other pairings misplace activities: building is about creating or implementing the service, not taking care of it over time; running is about operating and delivering the service, not designing it; designing is about creating the detailed specifications, not planning those specifications. This alignment—planning guiding the design of IT services—is the most coherent match.